Shipping & Returns
Payments are collected through Etsy. We accept the following payment methods: Visa, MasterCard, American Express, Discover & PayPal.
Orders are typically processed within 1 to 2 business days from when the proof is approved or order is placed. Occasionally, an item may require a few more days to complete processing if custom requests are made. Shipping charges are calculated based on the weight and size of the order as well as the shipping destination.
Standard shipping within the domestic US typically takes 2 to 6 business days. Ground shipping delivers Monday through Friday, and can take up to 10 business days, depending on delivery location. Domestic orders shipping outside the continental US may take up to 15 business days with Ground shipping.
If you need to expedite your order, please select a quicker service or contact us. Standard Overnight and 2-Day shipping methods deliver Monday through Friday only. Orders that include expedited shipping that are placed before 12pm CT Monday through Friday will ship out the same day as long as all items are in stock. Standard Overnight and 2-Day shipments to remote areas may also take additional shipping time. Expedited shipping options for custom items will not decrease production time for order; only transit time will decrease.
You are responsible for submitting correct address information when placing an order as well as for collecting the shipment at the delivery location (i.e., mail box, post office, etc.). If a package is returned to sender due to incorrect address information or failure to collect at the delivery location, you will have the option of paying for reshipment and no refunds will be issued.
We don not offer international shipping at this time.
Palm to Pine Design respects your privacy. Any personal information that you offer during your visit to our store is strictly between us. It won't be shared, rented, sold or lent to anyone else. Personal information provided is only used for the services requested, such as processing an order and shipping your package to your address.
At Palm to Pine Design we take great pride in our products and are committed in providing you with the best possible service. Returns of non-custom products are gladly accepted within two weeks for store/website credit or exchange. We do not provide refunds or cash back. (Please see below for information on custom and personalized product returns.)
All returned items must be returned in original and unused condition. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. Please enclose a copy of your invoice with the return merchandise.
If you have placed an order for a custom or personalized product that you no longer wish for us to fulfill and it has been no more than 45 days from the order date, we will gladly accommodate your request according to the guidelines below:
If digital proofs have not yet been delivered, you can choose to receive a refund of the order amount less 10% of the original order subtotal OR a store/website credit for the full amount of the original order.
If digital proofs have been delivered, you can choose to receive a refund of the order amount less the sum of $15 per proof + 10% of the original order subtotal OR a store/website credit for the order amount less the sum of $15 per proof.
If you have approved your digital proofs, your order is non-refundable. Depending on where the order is in the production cycle, store/website credit may be available. We will be happy to assist you with your request and do our best to offer a satisfactory solution.
After 45 days from the order date, your order is considered non-refundable and no refunds will be made.
Washington State residents will be charged a 10.4% sales tax. Residents in other states are responsible for complying with local state tax laws.
Out of Stock
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we'll notify you by email the date the item is expected back in stock.
In the event that we offer our customers discounts, some standard restrictions apply:
Not valid on previous purchases.
Not valid on wholesale orders.
Only one coupon code can be applied to an order.
Free shipping offers must meet the minimum order requirement after any discounts are applied.
Artwork and Photo Credits
We would like to extend abundant gratitude to our clients for allowing us to use their artwork, photography, text and finished products as samples, website imagery, promotional materials and displays.
In addition, some of the photos on this website are being used with legal permission, by way of the purchase of rights of use from iStockphoto. These images are for online viewing purposes only, and are not resold for consumer use. They may exist in printed samples, which may be distributed to illustrate the kind of product we intend to sell.
Artwork, Photo and Content Permissions
As a Palm to Pine Design account holder, you may submit content for print, including photography, artwork, text and the like. You are solely responsible for your own content and the consequences of submitting and printing your content. You affirm, represent and warrant that you own or have the necessary licenses, rights, consents and permissions to publish content you submit. Likewise, you license to Palm to Pine Design all patent, trademark, trade secret, copyright or other proprietary rights in and to such content for reproduction, distribution and promotional purposes.
For clarity, you retain all of your ownership rights in your content. However, by submitting content to Palm to Pine Design you hereby grant Palm to Pine Design permission to use, reproduce, distribute, prepare derivative works of and display the content in connection with our products, services and website. Content may be used for but limited to the following: samples, website imagery, promotional materials and displays in retail stores and trade shows.
You may expressly decline permission to use your content for such purposes during the custom digital proof approval process or by contacting us.
Palm to Pine Design does not endorse any content displayed in online images or samples or any opinion, recommendation or advice expressed therein, and Palm to Pine Design expressly disclaims any and all liability in connection with content. Palm to Pine Design does not permit copyright-infringing activities and infringement of intellectual property rights, and we will remove such content if properly notified of the infringement on another's intellectual property rights. Palm to Pine Design reserves the right to remove or discontinue use of any content without prior notice.